Posted in: Computer/Internet in Vietnam | Posted: |
Bol7 found that a Mobile Call Center Solution for Telemarketing Teams of All Sizes reduces customer friction and increases front line efficiency. Ideally, incoming calls should be logged on your help desk which will allow agents to follow up via email.
Additionally, this feature will let everyone else on your team see the context of previous customer interactions — regardless of the channel they took place on. This feature allows you to create a consistent customer experience no matter which channel the interaction begins on.
When customers call your team, how do they get connected to the right person quickly? Whether your software offers automated call routing, or if customers need to select a department after listening to a set of options, it's important to understand how your call routing will work. Many systems are complicated to update on the fly — so try setting up and changing your workflow during your trial period to make sure you're not stuck with one configuration.
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