โพสต์ใน: อื่นๆ ใน Kolkata | Posted: |
There are various businesses across the globe, which use call logging technology to critically manage and handle phone calls. Put simply, in the present scenario, this technology has evolved as one of the cost effective and the productivity increasing ways for any business.The current corporate houses especially BPO's (Business Process Outsourcing) record the conversations their employees made with their customers and clients. Call logging is slightly different from this practice that is also known as call recording. The entire process of call recording generally talks about recording a phone conversation that is reviewed by the senior persons of an organization to take further steps in order to analyze the individuals' performance during the training session or sort out any professional issue that has recently been raised by their present clients or customers against the staff's member or company. This process is primarily concerned with improving the quality of customer relationship service. In addition, liability protection is the main area where this process commonly implies.
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